Frequently Asked Questions

 

1. How long are shipping times?

Your products will ship within two days of your order, and then take up to 21-30 days to reach your doorstep (Due to the Covid-19 shipping circle is little disturbed).

 

2. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every performance has a carbon footprint. Just tell us what went wrong, send along a pic, and we'll give you your money back in full.

 

3. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for the product. Sometimes orders get sent out before we can process the cancelation. So, if you cancel your order but still receive the package, please go ahead and do one of three things: recycle it, donate it, or enjoy it.

 

4. What happens if I receive the wrong/defective item?

If there's an issue with your order -- if it's the defective or otherwise not exactly what you wanted -- notify us and we will give you a refund. 

 

5. Do you offer exchanges?

We do not offer exchanges. However, if you didn't get the exact product you expected, just let us know, and we'll get you a new one.